Terms and Conditions

Techmatics Robotics New Zealand – Terms and Conditions Last updated: 01st January 2025. Welcome to Techmatics Robotics New Zealand.

By purchasing products or engaging services from us, you agree to the following terms and conditions. Please read them carefully.

1. Overview Techmatics Robotics New Zealand designs and builds robotics systems to order.

All our robots are handcrafted and customized based on individual client specifications.

By placing an order, you agree to the terms and conditions of the order.

2. Orders and Customization

• All products are made to order and are tailored specifically to customer requirements, or are standard off-the-shelf products made to order.
• Customers are responsible for providing accurate specifications and confirming all details before production begins.
• Once production has commenced, changes or refunds to the order may not be possible or may incur additional costs.

3. Pricing and Payment

• Prices are quoted in New Zealand Dollars (NZD) and are inclusive of GST unless stated otherwise.

• A deposit or full payment may be required before production begins, as specified in your invoice. • Full payment must be received before delivery or handover of the product.

4. Delivery

• Estimated delivery times will be provided but are subject to change based on the complexity of the project and supply availability.

• We will not be liable for delays caused by factors outside our control (e.g., supply chain disruptions, natural disasters).

5. Refund and Replacement Policy

• Please choose carefully. Due to the custom and handmade nature of our products, we do not offer refunds for change of mind, incorrect selection, or buyer’s remorse.

• However, we are happy to address buyers concerns and will rectify, replace any faulty robots withing the warranty.

• For any replacement or refunds the robot, customers need to contact us withing 7 days and let us know of the fault. Techmatics robotics reserves the right to test the robot before providing a replacement of the faulty parts or the robot itself.

• Theft and fire damage to the robot is not covered under warranty.

• The buyer is responsible for properly charging and maintaining the robot in accordance with the user manual.

• Techmatics robotics accepts no responsibility for any faults or damage resulting from failure to follow charging instructions, unauthorized modifications, or if the robot chassis is opened or altered by anyone other than an authorized Techmatics Robotics technician.

• Each robot is handmade to order and built according to client requirements.

6. Replacements and Repairs

• In the unlikely event your robot arrives damaged or does not function as specified due to a manufacturing fault, please contact us within 7 days of receipt.

• We will assess the situation and, at our discretion, offer a repair, replacement, or modification at no additional cost if a fault is determined.

• This policy does not apply to damage resulting from misuse, mishandling, or modifications made by the customer after delivery.

7. Warranty

• Our robots come with a limited warranty of 24 months, covering manufacturing defects.

• Warranty does not cover normal wear and tear, accidental damage, or misuse.

• The warranty will cover any manufacturing or any electronic faults.

• Techmatics will inspect and repair any faulty robots that are still under warranty, provided the fault is due to a manufacturing defect. Damage caused by impact, mishandling, misuse, or unauthorized modification is not covered under this warranty.

• Techmatics Robotics will gladly service robots under warranty; however, it is the customer’s responsibility to arrange and cover freight costs for sending or receiving robots requiring service.

. Techmatics robotics at its sole discretion may arrange freight or pay for the freight in scenarios of out of box failure.

• Techmatics Robotics assumes no responsibility for robots that are lost or damaged during transport.

8. Intellectual Property

• All designs, software, and documentation provided with the robot remain the intellectual property of Techmatics Robotics unless otherwise agreed in writing.

• Customers may not copy, reproduce, or redistribute any part of the product or its design without our explicit permission.

9. Limitation of Liability

• Techmatics Robotics shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

• Our maximum liability is limited to the purchase price of the product.

• Customers are solely responsible for properly charging and maintaining the robot’s batteries.

. Techmatics Robotics is not liable for any damage, injury, or property loss caused by negligence, misuse, or failure to follow safety instructions, including battery mishandling.

• Batteries must only be charged using the adapter provided. Use of unauthorized chargers may void the warranty and increase the risk of damage or fire.

Governing Law: These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising shall be subject to the exclusive jurisdiction of the New Zealand courts.

10. Contact Information

For questions or support, please contact us at:

Email: info@techmatics.co.nz

Phone: +64 0211062245

Address: 202 Annex Road, Middleton, Christchurch, New Zealand